FAQ

About technical support

If I have an issue in production, how do I escalate it?
How do I get support during development?
Where do I find code samples?

 

If I have an issue in production, how do I escalate it?

For urgent technical support issues in production please email our Network Operations Center at NOCalert@gettyimages.com. Our NOC is staffed 24 hours per day, and will triage and escalate your issue to the development resource on call. As we have a number of systems and partners, please use the following script when contacting our NOC so that they can most effectively assess your situation:

I represent a Getty Images customer. We rely on the Getty Images Connect API (do not say feeds) to search and download images.

Our issue is….

The impact of this issue on our business is….

The steps to reproduce the issue are….

My SystemId and UserName are...

An example of the JSON request and response are attached.

The best way to reach us for further troubleshooting is….(please include email and phone)

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How do I get support during development?

Post your questions to our forum. We have staff monitoring it during normal business hours (we’re in Seattle, USA) and will respond as quickly as we can.

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Where do I find code samples?

Code samples can be found under Documentation on our site.

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