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New Editorial images outage - June 7, 2017

  1. We are experiencing a problem with some new editorial images not making it into our catalog. These images are not available on our site or through our API or FTP Feeds. Support teams are working on the problem now. Next update in an hour or less.

    Message edited by Getty Images Matt 6 months ago

  2. Getty Images Matt6 months ago

    Our engineers are continuing to work on the problem.

  3. Getty Images Matt6 months ago

    While this problem is continuing, those of you using Asset Changes may be able to retrieve new image IDs only to find that you are unable to retrieve image metadata and URLs for high res files.

    Our engineers continue to work on the problem.

  4. Getty Images Matt6 months ago

    You should start seeing more images flowing through Asset Changes now, and you'll also be able to retrieve metadata and high res files for those images.

  5. Getty Images Matt6 months ago

    New editorial images are now available, and we're in the process of republishing the images that were stuck over the past several hours.

  6. Getty Images Matt6 months ago

    If you received an ImageNotFound error when attempting to retrieve metadata for images that were published to your New Editorial Images channel in Asset Changes, you may need to call for that metadata again. As we are in the process of republishing those assets, you may need to wait a short amount of time before /image calls are successful.

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