Status and Notifications
This page offers status information for the Getty Images API. Updates are posted to this page as quickly as possible once an issue has been identified. If you don’t see something current, it means everything is up and running as expected.
2024-11-18 10:45 AM PST
AI image generation unavailable
We are currently having issues processing some image generation requests. Support teams are working on the issue now. We’ll post an update as soon as it’s fixed.
✔️2024-11-18 11:45 AM PST - This is resolved.
2024-07-25 5:05 AM PDT
Delay in notifications to Asset Changes and no new Editorial images
New editorial images and videos are not making it to our catalog, and notifications for new, updated and deleted editorial images and videos are not being published to Asset Changes channels. Engineers are working on the issue. Next update in 1 hour or less.
✔️2024-07-25 6:40 AM PDT - This is resolved.
2024-03-20 5:45 AM PDT
Delay in notifications to Asset Changes and no new Editorial images
New editorial images are not making it to our catalog, and notifications for new, updated and deleted images and videos are not being published to Asset Changes channels. Engineers are working on the issue. Next update in 1 hour or less.
✔️2024-03-20 7:50 AM PDT - This is resolved.
2024-03-18 10:00 AM PDT
Some search results cannot be downloaded
Some image and video searches and metadata requests are returning results that fall outside of your products and cannot be downloaded (download_sizes are empty). Engineers are working on the issue.
12:40 PM PDT - Engineers continue to work on the issue.
✔️2024-03-18 1:15 PM PDT - This is resolved.
2024-03-14 4:00-8:00 PM PDT
Previous downloads, purchases temporarily unavailable
Starting at 4 PM PDT and lasting for approximately 4 hours, the complete download and purchase history will be unavailable. Impacted endpoints:
- GET /v3/downloads
- GET /v3/purchased-assets
✔️2024-03-14 11:12 PM PDT - This is complete.
2024-02-14 7:18 AM PST
Intermittent editorial image search errors
For approximately 15 minutes, starting at 7:18 AM PST today, most editorial image search requests were receiving HTTP 500 response codes. Engineers resolved the issue and are taking steps to ensure it doesn’t happen again.
✔️2024-02-14 7:33 AM PST - This issue is resolved.
2024-01-31 3:15 PM PST
AI image generation unavailable
Starting at about 3:15 PM PST, image generations began failing. Support teams are working on the issue now. We’ll post an update as soon as it’s fixed.
✔️2024-02-14 7:33 AM PST - This issue is resolved.
2024-01-10 2:35 PM PST
AI image generation unavailable
Starting at about 2:35 PM PST, image generations began failing. Support teams are working on the issue now. We’ll post an update as soon as it’s fixed.
✔️2024-01-10 4:08 PM PST - This issue is resolved.
2023-11-17 6:00 PM PST
Downloads will be intermittently unavailable
Starting at 6 PM PST, some download requests may fail, lasting for approximately 5 minutes.
2023-10-18 6:00 PM PDT
Boards endpoints will be temporarily unavailable
Starting at 6 PM PDT, Boards endpoints will be unavailable for approximately 15 minutes.
2023-09-18 3:00 PM PDT
Intermittent issues related to cloud computing degraded service
We’re experiencing intermittent errors related to an outage with a cloud computing service. Next update when the issue is resolved.
2023-08-03 7:00 PM PDT
System maintenance
We will be performing system maintenance on Thursday, August 3 beginning at approximately 7:00 PM PDT, lasting for approximately 5 minutes. During this time, some API requests may fail and our websites will be unavailable.
✔️2023-08-03 7:06 PM PdT - All systems are operating normally.
2023-04-05 11:23 AM PDT
Intermittent search errors
For approximately 15 minutes, starting at 11:23 AM PDT today, all search requests were receiving HTTP 500 response codes. Engineers resolved the issue and are taking steps to ensure it doesn’t happen again.
✔️ 2023-04-05 11:38 AM PDT - This issue is resolved.
2022-12-09 2:15 PM PST
Intermittent search errors
We are experiencing an intermittent issue impacting image and video search functionality. You may see some HTTP 500 errors from search requests. Support teams are working on the issue. Next update when there is a solution.
✔️ 2022-12-09 3:00 PM PST - This issue is resolved.
2022-09-28 10:40 AM PDT
Intermittent issues related to AWS API Gateway degraded service
⚠️ We’re experiencing an issue resulting in intermittent HTTP 500 error code responses. This is due to an AWS API Gateway issue. Next update in 1 hour or when there is a resolution.
✔️ 2022-09-28 11:45 AM PDT - We have made some changes that should improve the situation. We are continuing to monitor. Next update in 1 hour or less.
✔️ 2022-09-28 1:00 PM PDT - This issue is resolved.
2021-12-07 08:00 AM PST
Intermittent issues accessing display sizes and downloads
⚠️ We’re experiencing an issue that’s preventing some thumb, preview and comp images and videos from being accessible. This is also impacting downloads of high res files. Support teams are working on the issue. Next update when there is a resolution.
✔️ 2021-12-07 11:00 AM PST - Assets are fully accessible. This incident was due to today’s AWS outage. We are continuing to monitor the situation and will post an update if anything changes.
2021-11-12 11:10 AM PST
Low res files unavailable
⚠️ We’re experiencing an issue that’s preventing some thumb, preview and comp images and videos from being accessible. Support teams are working on the issue. Next update when there is a resolution.
✔️ 2021-11-12 12:20 PM PST - Thumb, preview and comp images are now being delivered normally.
2020-12-17 8:55 PM PST
System maintenance
⚠️ We will be performing system maintenance on Thursday, December 17 beginning at approximately 8:55 PM PST, lasting for approximately 5 minutes. During this time, API requests may fail and our websites will be unavailable.
✔️ 2020-12-17 9:05 PM PST - All systems are operating normally.
2020-12-03 9:00 AM PST
TLS minimum requirements
⚠️ In order to ensure our systems are aligned with the latest security standards, the Getty Images API will be ending support for Transport Layer Security (TLS) versions 1.1 and earlier. We will only support versions 1.2 and newer. This change will go into effect on Thursday, December 3 at approximately 9:00 AM PST.
2020-08-25 3:00-5:00 PM PDT
Intermittent authentication errors
⚠️ During this period of approximately 2 hours, we experienced an intermittent issue with authentication. You may have seen some HTTP 500 errors during this time. Engineers are investigating the root cause and formulating plans to prevent this from happening again.
2020-06-11 4:40 AM PDT
Intermittent issues displaying thumbnails/preview images
⚠️ Support teams are working on the issue. Next update when there is a solution.
✔️ 2019-05-08 5:30 AM PDT - This issue has been resolved.
2020-04-26 4:40 AM PDT
Intermittent authentication errors
⚠️ We are experiencing an intermittent issue with authentication. You may see some HTTP 500 errors from authentication requests.
✔️ 2020-04-26 7:10 AM PDT - This issue has been resolved.